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Quick ways to fix Something went wrong. Sorry, we ran into a problem.

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The error message “Something went wrong. Sorry, we ran into a problem” is a common error that can occur across various applications in the Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and others.
This error Something went wrong. Sorry, we ran into a problem that typically indicates that the application has encountered an unexpected issue or has failed to perform a specific task.

Something Went Wrong

Steps to Fix Something Went wrong. Sorry, we ran into a problem:

Update Microsoft Office:

Ensure that you have the latest updates installed for your Microsoft Office suite. Outdated software can lead to compatibility issues and errors.

1.     Open the application.

2.     Navigate to the “Help” or “File” menu to check for updates.

3.     Follow the on-screen instructions to install any available updates.

Disable Add-ins:

Add-ins are additional software programs that integrate with Microsoft Office to enhance its functionality. However, incompatible, or outdated add-ins can cause errors. Disable all add-ins and check if the error Something went wrong. Sorry, we ran into a problem.

1.     To disable add-ins, Go to the “File” or “Options” menu,

2.     Depending on the application, look for the “Add-ins” or “Extensions” section.

3.     Disable or remove any unnecessary or suspicious add-ins.

Check for System Updates:

Ensure that your operating system and other software components are up to date. Windows updates and patches often include bug fixes and improvements that can resolve compatibility issues with Microsoft Office.

Check for updates in the system settings or through the Windows Update utility and install any pending updates

Various reasons for this error “Something went wrong. Sorry, we ran into a problem.”

Insufficient System Resources:

If your computer does not meet the minimum system requirements for running Microsoft Office, it may result in errors. Insufficient RAM, hard drive space, or processing power can lead to performance issues and error messages. Something went wrong. Sorry, we ran into a problem

File Compatibility Issues:

Opening or working with files created in different versions of Microsoft Office or using different file formats can sometimes cause errors. Incompatibilities can arise due to changes in file formats, features, or macros between versions.

Malware or Virus Infections:

Malicious software or viruses on your computer can interfere with the normal operation of Microsoft Office applications. These infections can corrupt files, modify settings, or prevent certain functions from working correctly.

Operating System Issues:

Problems with the operating system, such as outdated drivers, system file corruption, or conflicts with system components, can impact the functioning of Microsoft Office.

More Troubleshooting steps to fix this error Something went wrong. Sorry, we ran into a problem

Repair Microsoft Office:

If the error Something went wrong. Sorry, we ran into a problem . It is recommended to repair your Microsoft Office installation. This process will scan and fix any corrupted files or settings that may be causing the error Something went wrong.

  1. Open the “Control Panel” on your computer.
  2. Navigate to “Programs” or “Programs and Features,”
  3. Locate Microsoft Office in the list of installed programs.
  4. Choose the “Repair” or “Change” option.
  5. Follow the prompts to complete the repair process.

Reinstall Microsoft Office:

If none of the above steps have resolved the issue, you may need to uninstall and reinstall Microsoft Office. Before proceeding, ensure that you have your product key or subscription details available.

  1. Uninstall Microsoft Office from the “Control Panel,”
  2. Restart your computer.
  3. Then reinstall it using the official installation media or your Microsoft account.


After attempting all the troubleshooting steps still if this Error Something went wrong. Sorry, we ran into a problem. you may need to consider more advanced troubleshooting steps or seek assistance from Microsoft support or a knowledgeable technician.

Something went wrong Windows 11/10 error can occur because of corrupted update components or the Update Orchestrator Service isn’t enabled.

Update Orchestrator Service, as the name suggests is the service that arranges Windows Updates for you. This service is responsible for downloading, installing, and verifying the updates for your computer.

  1. Press Win + R to bring up the Run app. …
  2. In the Run dialog box, enter services. …
  3. Scroll down the list until you locate the Update Orchestrator service. …
  4. Repeat these steps for the Windows Update service: right-click and select Restart.

First, press the Windows.
In run command box, type: services.
In the Services window, locate and double-click on Update Orchestrator Service.
Expand the drop-down menu against Startup type and select Automatic.

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