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How to Fix Sorry, something went wrong error message

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Users have reported this error message “Sorry, something went wrong. Please check your network connection and try again” when trying to install Office on their Windows PCs. The error prompt consistently states that “something went wrong with the error message”.

We apologise for the inconvenience you’re experiencing while installing your Office program with this error message “Sorry, something went wrong. Please check your network connection and try again”. Before proceeding with the installation, it’s important to check a few aspects to resolve the issue.

something went wrong

Causes to the error message “Sorry, something went wrong. Please check your network connection and try again.”

Previous Office Versions:

If you had previously installed earlier versions of Office on your computer, it’s possible that remnants of those installations are causing conflicts with the current installation process. Make sure to remove any previous versions completely before attempting the installation again.

Proxy Settings:

Proxy settings on your system can sometimes interfere with the installation process. Check your network settings and disable any proxy configurations if they are not required. Alternatively, you can try configuring the proxy settings correctly to ensure a smooth installation.

Several potential solutions to fix something went wrong message

Check your network connection and free disk space:

Ensure that your internet connection is functioning properly and that you have enough free space on your main hard drive. Sometimes, a temporary loss of internet connectivity can trigger this error, sorry something went Wrong. 

Uninstall previous Office versions:

If you have previously installed older versions of Office on your computer, they may interfere with the installation process. Uninstall any older Office versions before attempting to install the new one.

More causes that lead to this Error Message something went wrong:

Run the Office Installation Troubleshooter:

Microsoft provides an Office Installation Troubleshooter tool that can automatically detect and fix common installation problems. Download and run this tool from the Microsoft website to resolve any identified issues.

Antivirus or Firewall Interference:

Antivirus or firewall software can occasionally block or interfere with the installation of Office programs. Temporarily disable or configure your antivirus and firewall settings to allow the installation to proceed. Once the installation is complete, you can re-enable them.

More Quick Solutions to fix this Error Message sorry, something went wrong:

Conflict with Third-Party Services:

Sometimes, conflicts with other third-party services running on your computer can cause installation issues. Try closing unnecessary applications and services before initiating the installation. You can also try performing a clean boot, which temporarily disables non-essential start up programs, to eliminate any conflicts.

Install in Safe Mode:

Boot your computer into Safe Mode, which allows you to troubleshoot installation issues without interference from third-party software. Restart your computer and attempt to install the Office program from there. If successful, it suggests that a conflicting program or service was causing the problem.

Perform a Clean Boot:

If Safe Mode doesn’t resolve the installation issue, try performing a clean boot. This process disables all non-Microsoft services and start up programs, eliminating potential conflicts. Follow the instructions provided by Microsoft for your specific operating system to perform a clean boot. Once in a clean boot state, attempt the installation again.

Disable Firewall and Security Software:

Firewalls and security software can sometimes interfere with network connections. Temporarily disable any firewall or security software you have installed and check if the error message persists. Adjust the settings of your security software to allow the necessary network access if the error disappears.

Use the Office offline installer:

You can try using the Office offline installer as an alternative solution. This method can bypass issues related to internet problems or proxy conflicts that may be causing the error if something went wrong. Follow the steps on the official Office website to download and run the offline installer.


If the error “Sorry, something went wrong. Please check your network connection and try again” persists after trying these solutions, it may be necessary to seek further assistance from Microsoft support or consult relevant online forums for additional troubleshooting steps.

Something went wrong Windows 11/10 error can occur because of corrupted update components or the Update Orchestrator Service isn’t enabled.

Update Orchestrator Service, as the name suggests is the service that arranges Windows Updates for you. This service is responsible for downloading, installing, and verifying the updates for your computer.

Press Win + R to bring up the Run app. …
In the Run dialog box, enter services. …
Scroll down the list until you locate the Update Orchestrator service. …
Repeat these steps for the Windows Update service: right-click and select Restart.

First, press the Windows.
In run command box, type: services.
In the Services window, locate and double-click on Update Orchestrator Service.
Expand the drop-down menu against Startup type and select Automatic.

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